Turn that frown upside down! As a customer of www.bertandbuoy.com you have 30 days from the date you receive your purchase to request an exchange or refund.
Certain items are exempt from exchange and refund. These include gift certificates/vouchers, bespoke commissions, personalised products and sale items discounted at a reduced price.
Before you send back your purchase, why not email us first to see if we can resolve your query or issue. Email firstname.lastname@example.org
Please send back your purchase along with a completed return form (detailing your name, order ID, order date, email address, telephone number and reason for return) to:
Bert & Buoy
No. 36 Vicarage Road
We recommend you return your purchase in appropriate packaging and obtain a proof of postage.
Refunds and exchanges will not be possible where labels are removed and where items are soiled or damaged.
Refunds will be processed within 30 days of receiving the returned item(s), paid directly to the debit/credit card used for the original purchase.