Niceness is our ethos across every interaction with all of you and each other. As a customer of you have 14 days from the date you receive your purchase to request an exchange or refund.

Refunds and exchanges will not be possible where brand labels and swing tags are removed and where items are clearly used, soiled or damaged.

Certain items are exempt from exchange and refund. These include gift certificates/vouchers, framed art, lighting made to order, bespoke commissions and personalised products. 

For art prints - each print is meticulously checked, rolled in tissue and sent in a heavy duty packaging. Art must be returned in the same condition as it was purchased, we will not accept refunds or exchanges if the art is damaged, stretched, torn, scratched, smudged, marked, smells... you get the picture.

Before you send back your purchase, why not email us first to see if we can resolve your query or issue. Email

Please send back your purchase along with your name, order ID, order date, email address, telephone number and reason for return) to:

Bert & Buoy
Returns Department 
24 Fairfax Place

We stronly recommend you return your purchase in appropriate packaging and keep receipt for proof of postage - use a tracked service to guarantee delivery of your returned item to us. 

Shipping/delivery costs and/or import duties are non refundable and we are not responsible for returns that do not reach us.

Refunds will be processed within 30 days of receiving the returned item(s), paid directly to the debit/credit card used for the original purchase.