Here's a little information about our Returns Policy:

• As a customer of www.bertandbuoy.com you have 14 days from the date you receive your purchase to request an exchange or refund (unless your item is excluded from refunds and exchanges - see below).
  
  
• Refunds and exchanges will not be possible where brand labels and swing tags are removed and where items are clearly used, soiled or damaged.
  
  
• Certain items are exempt from exchange and refund. These include made to order items - such as framed art, wood relief artworks, and any personalised items - bespoke commissions - including digital and printed items - and gift vouchers. 
  
  
• Art prints are meticulously checked and sent in a heavy duty packaging. Art must be returned in the same condition as it was purchased, we will not accept refunds or exchanges if the art is damaged, stretched, torn, scratched, smudged, marked, smells... you get the picture.

Before you send back your purchase, why not email us first to see if we can resolve your query or issue. Email customerservices@bertandbuoy.com

Please send back your purchase along with your name, order ID, order date, email address, telephone number and reason for return to:

Bert & Buoy
Returns Department 
24 Fairfax Place
Dartmouth
TQ6 9AB

We strongly recommend you return your purchase in appropriate packaging and keep receipt for proof of postage - using a tracked service to guarantee delivery of your returned item to us. Shipping/delivery costs and/or import duties are non refundable and we are not responsible for returns that do not reach us.

Refunds will be processed within 30 days of receiving the returned item(s), paid directly to the debit/credit card used for the original purchase.