Privacy policy

As with all retail websites, we collect personal information when subscribing to our e-newsletter, opening an account and processing your order. We use this information to make your experience of Bert & Buoy as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems, and occasionally to send you marketing promotions and special offers.

Any information we collect about your browsing and buying habits is used to improve the Bert & Buoy website and the products and services we offer. It also assists us with the detection and prevention of fraud. We collect information including:

  • Your full name
  • Contact information including your email address
  • Postal address for billing and product delivery
  • Optionally, your phone number for product delivery
  • Other info relevant to customer surveys and/or offers

We carefully control information we collect about you. For example, our dispatch team only have selected access to your contact details for delivery purposes only.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store your credit card details - these are collected by Shopify only - our e-commerce (online shop) platform.

We promise never ever to share your information with anyone. We will never pass your details onto a third party for any purpose. We may contact you with promotions and news we think might interest you either by mail, telephone or email. You always have the choice to opt out of further communications.

If you wish to be removed from our online shop lists, go to your Account > Personal Details and untick the relevant boxes. If you wish to be removed from our e-newsletter list, click on the 'Unsubscribe' link at the base of every one of our emails. 

Cookies are essential to the operation of the Bert & Buoy website, for example, to allow you to make a purchase or create an account with us. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Cookies on our site include:

  • Shopping cookies: allowing you to complete tasks such as adding items to your basket, and viewing items you have previously looked at.
  • Analytic cookies: helping us analyse data about webpage traffic and improve our website in order to make it even better for our customers.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer (check out for a handy guide). Please note that if you disable cookies this website will not function correctly and it is unlikely you will be able to make a successful purchase.

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you have questions about your personal data or our privacy policy, please contact us by email at